Delete your Unkillable Ash account and data

These instructions are for Unkillable Ash by GoldenEpic Solutions Inc. You can request deletion without paying or opening an advertisement. GoldenEpic Accounts and the game's data store are separate; completing only one step does not delete the other.

Step 1: Request deletion of game data

Email support@goldenepics.com from the verified email address on your GoldenEpic Account, with the subject “Unkillable Ash game-data deletion.” Do not send a password, passkey, recovery link, purchase receipt, or identity document. We will verify account control before removing your game profile, cloud saves, progression, roster, Lodge state, inventory, and game entitlements from the game service. We will confirm when the game-data request is completed.

Step 2: Request deletion of your GoldenEpic Account

Sign in at accounts.goldenepics.com/account and use its verified account-deletion request. The account service sends a confirmation message to your verified email. The account is not deleted until you complete that protected confirmation. If you cannot access it, email support@goldenepics.com for recovery help.

What may remain

Purchase, refund, security, anti-fraud, and provider transaction records may be retained where needed for legal obligations, chargebacks, or dispute resolution. They are not ordinary playable saves. Provider-held records may follow the provider's own policies. Ask support for details about your request and any retention that applies. Deletion of a purchase record does not itself create a refund; Google Play's refund process is separate.

You may also ask for deletion of game data without deleting your GoldenEpic Account. After game-data deletion, signing in again can create a new empty game profile.